Most of our work is nominated by an insurer. This is what happens between the claim and the handover, for the assessor and for the person driving the car.
Your insurer nominates us, we ring you, and the car is booked in with dates and parts on order.
The claim comes through your insurer. We contact you within a day to arrange bringing the car in.
We give you repair dates and order the parts the job needs, including extras like a bull bar or custom wheels, which we organise through our suppliers so you are not chasing them yourself. We do not arrange paint protection. Most jobs come in one week and go back the next, though the real timing depends on insurer approval and parts arriving.
Nothing is touched until the damage is measured, the car is scanned and the repair method is agreed.
We photograph the damage, list the parts and measure the structure on the Global Jig system.
We scan the car’s electronic systems and check for faults, so nothing is missed before work starts.
We agree the repair method against the maker’s published procedure and deal with the insurer from there.
Stripped down, structure repaired and measured again, then painted in the booth.
The damaged area is pulled apart so the repair can be done properly, not just covered over.
Sections are repaired or replaced to specification, welded with the correct process, then measured again.
PPG Envirobase waterborne colour, applied with SATA equipment and baked in a Lowbake booth.
Rebuilt, recalibrated and checked against specification, then we phone you to collect it.
The car is put back together, and driver assistance systems are recalibrated by a specialist (see below).
The finish is buffed and the car is detailed, inside and out.
A final check against specification, then we phone you to collect the car.
Modern cars carry radar, cameras and blind-spot sensors. After a repair these have to be recalibrated by a specialist, or the safety systems will not read the road correctly. We make sure that is done.
A vehicle earns its ANCAP rating as it was built. Repairing to manufacturer specification, with the structure measured and the correct materials and welds used, is how that rating is retained.
We work in liaison with manufacturers and insurers, and we do not substitute a method the maker does not publish.
We stand behind our workmanship with a five year warranty on the repairs we carry out.
Structure checked against factory geometry, before and after.
Controlled conditions for a durable, even finish.
Colour matched, lower solvent, faster booth turnaround.
Consistent atomisation across the panel.
The correct weld process for modern steels, including spot welding.
No aftermarket parts, as our accreditation requires.
A repair runs through measuring, welding, the booth and the final check, in the one shop on North East Road.
Process loop sits behind this band: 1920 by 1080, muted with no audio track, about 12 seconds, graded cool. Measuring, welding, the booth, the final wipe down. No faces unless the team have signed off.
The brands behind the work on our floor. Shown to reflect the equipment and materials we use, not a manufacturer endorsement.
Envirobase waterborne colour
Spray equipment
Welding and dent pulling
Aluminium and steel welding
Chassis measuring, before and after
